At MR Digital FashioN, we strive to provide our customers with the best shopping experience by offering high-quality products at unbeatable prices. However, we understand that sometimes a product may not meet your expectations. That’s why we have a flexible Return and Refund Policy to ensure your satisfaction.

Return Policy

We accept returns under the following conditions:

• Return Timeframe: You can return an item within 7 days of receiving it.
• Item Condition: The item must be unused, undamaged, and in its original packaging with all tags and labels intact.
• Eligible Products: Most products are eligible for return, except for non-returnable items (see below).
• Proof of Purchase: A valid order number and proof of purchase are required for all returns.

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary products (e.g., undergarments, beauty products)
• Hazardous materials, flammable liquids, or gases
• Gift cards and downloadable software products
• Personal care items

Refund Policy

Once we receive your returned item, we will inspect it and process your refund based on the following terms:

• Full Refund: If the item meets our return policy, you will receive a full refund to your original payment method.
• Partial Refund: If the item is returned in a damaged condition or missing parts, a partial refund may be issued.
• Refund Processing Time: Refunds are typically processed within 5-7 business days after the returned item is received and inspected.

Exchange Policy

If you receive a defective or damaged product, we offer a free exchange for the same item. You must notify us within 48 hours of receiving the product.

Shipping Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping costs are non-refundable unless the return is due to an error on our part.

How to Initiate a Return?

1. Contact Us: Reach out to our customer support team via email or phone with your order details.
2. Approval & Instructions: Once approved, we will provide instructions on returning the product.
3. Ship the Item: Send the product back to our provided return address.
4. Receive Your Refund or Exchange: Once the return is processed, your refund or exchange will be initiated.

Need Help?

For any questions regarding these Terms & Conditions, please contact us:

 Showroom & Store: Shop No. 175, Taltola City Supermarket, Dhaka 1219
 Email: mrdfbd.me@gmail.com
 Website: mrdfbd.com

Thank you for shopping with MR Digital FashioN!